Warranty and Disclaimer
Material, Colour and Wood Disclaimer
Material, Colour & Wood Disclaimer Information and Disclaimer on Our Wood Products Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibers of a natural product. Like all natural materials, wood has inherent disparities in colour and grain pattern because of variations caused by nature, over which the supplier has no control. We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source such as a radiator or oven will go a long way to ensuring the longevity of the product. As wood is a natural material, every piece of furniture will appear slightly different in finish either in colour or pattern of wood. Alphastone Inc. cannot warranty color, grain, or texture of wood.
1 Year Warranty
ALPHASTONE INC. WARRANTY
Alphastone Inc. Cabinetry (“We” or “Us”) warrants to the first Residential Purchaser (“You” or “Your”) a One-Year Limited Warranty that warrants any product manufactured by Us and sold only in the United States to be free from any unnatural or unavoidable defects under normal residential usage. This warranty is effective for cabinetry purchases on or after January 1st, 2019. Who Is A Residential Purchaser?
Under this limited warranty, a “Residential Purchaser” means any of the following: A person who purchases Product and is installed in a dwelling that is owned and used as primary or secondary home. A person or business (Builder/Contractor/Developer) that purchases product and is installed in a dwelling by that person or business on behalf of the Owner of the dwelling. In such case, this Limited Warranty may be transferred to the Owner of the dwelling if used as a primary or secondary home by Owner.
What The Limited Warranty Covers:
The following parts are covered by this warranty: Door Frames, Door & Drawer Fronts, Cabinet Shelves, Roll Out Trays, Base End Panels, Cabinet Doors, Drawer Glides, Shelving Clips, Cabinet Accessories (toe kick, molding, etc.), Cabinet Boxes. We may elect to repair, replace and/or modify, at our discretion, any component(s) which has/have been determined to be defective and unable to serve its/their intended purpose (under normal installation, condition, and use) by Us.
What The Limited Warranty Does Not Cover:
Deterioration/discoloration due to normal use Natural color variations in stained cabinetry Damage caused from improper installation Replacement of cabinetry or cabinetry parts that have been used for purposes outdoors Replacement of cabinetry or cabinetry parts that have been altered or modified from their original purpose, misused, neglected and/or not well-maintained Damage during transit Labor costs associated with warranty claim (installation and/or removal) Transportation and/or installation of defective, repaired and/or replacement product(s) Service calls to retrieve the defective product(s) from You to Us. Damage by causes outside of our control (flood, fire, or other acts of God) Cabinets installed in areas that are outside the recommended storage temperatures (50-85⁰F)
DISCLAIMER: WARPED DOORS
Due to the natural characteristics, wood will expand and contract over time. Therefore, a small amount of warping can be expected. It is quite common for wood to return to its original form after acclimating to the environment. Doors warped up to a ¼” are not considered to be defective. Moldings and panels warped up to 2” are not considered to be defective. Doors must be hung for at least three months in order to acclimate to the environment before a warranty claim may be filed. In many cases, doors that appear to be warped are the result of improper adjustment.
Glazed finishes are applied by hand and are designed to have an uneven finish. It is common for some edges to appear heavier or lighter than others and this may vary door to door, drawer to drawer and item to item. These features are common and are not considered to be a defect.
Before choosing a paint as your finish, it should be noted that joint splits are unavoidable on painted wood cabinets and are not a defect or a sign of poor quality. Because wood naturally expands and contracts with seasonal changes in temperature and humidity, there is movement at the seams of the cabinet doors and face frames that will look like the paint is “cracking” at the joints. Joint splits occur wherever there is a joint between pieces of wood with grain running in different directions. For example, the joints between stiles (vertical pieces) and rails (horizontal pieces) on mortise and tenon doors, miter joints, or the face frames that surround the door openings.
SHRINKAGE OF CENTER PANELS Center panels may undergo expansion and contraction as they adjust to temperature and atmospheric humidity. Therefore, defects cannot be determined until three months of settling time have passed. Once settling time has passed, you may file a warranty claim if shrinkage exceeds 1/8”.
COLOR & GRAIN VARIENCES
Due to natural characteristics found in wood, stained cabinets may vary in color, texture, and grain. Varied shading in cabinetry stains are to be expected and are not considered a defect. Replacement parts may vary in their natural color variation from those which were originally supplied to You.
HINGES AND SLIDES Hardware failure is very uncommon amongst slides and hinges. Failure is very often the result of improper installation or adjustment. Replacement parts may vary from their original look or appearance. Before determining your hardware as defective, please review our installation and adjustment instructions.